Here’s what Brad Haley, marketing head of CKE, has to say:
“In a nutshell, what we’re doing is dragging the antiquated punch-card type of loyalty programs into the 21st century,” said Brad Haley, executive vice president of marketing for Carl’s Jr. and Hardee’s. “We are not only offering a GPS-driven check-in app to keep track of customer visits digitally, but we are offering guaranteed rewards, a restaurant locator, a social media interface, streaming videos, menus, nutritional information and more.”
Considering the closest Burger King ever got to a digital plan was Subservient Chicken, this is pretty heady stuff for the fast food industry.
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Authors: John Biggs