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Monday, 21 March 2011 14:14

T-Mobile Responds To Customers’ Frequently Asked Question: No iPhone

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With AT&T announcing acquisition of T-Mobile USA for a staggering amount of $39 Billion, many existing customers of T-Mobile are wondering whether T-Mobile is finally getting the iPhone. Apple has not approved any deal for extended distribution of its phone, or the fact AT&T’s acquisition of T-Mobile isn’t set to complete for another year. The immediate reaction to AT&T agreeing to buy T-Mobile USA was to ask, “so that means the iPhone’s coming to T-Mo, right?” Well, wrong. T-Mobile has published a FAQ on its site informing customers about the forthcoming transition, including the unequivocal notice regarding the iPhone: “T-Mobile USA remains an independent company. The acquisition is expected to be completed in approximately 12 months. We do not offer the iPhone. We offer cutting edge devices like the Samsung Galaxy S 4G and coming soon our new Sidekick 4G.” So there we have it folks, T-Mobile is not getting the iPhone anytime soon. Also, the transition will take about 12 months to complete, during which T-Mobile will remain an independent company. Share your thoughts with us in the comments section below, and as usual stay tuned for more by following us on Facebook, Twitter and/or by subscribing to our RSS Feed. Full FAQ is as follows: Will my service change? There is no change in your service and we remain committed to ensuring you have the best experience possible experience using your T-Mobile USA products and services. Will I now be billed by AT&T? No, your billing remains exactly the same. T-Mobile USA continues to operate as an independent company. As always, you would receive advance notice to any changes to your services. Why is T-Mobile USA doing this? Bringing together these two world-class businesses will create significant benefits for customers. The merger will ensure the deployment of a robust 4G LTE network to 95% of the U.S. population, something neither company would achieve on its own. Also, because of our compatible networks and spectrum, the customers of T-Mobile USA and AT&T will experience improved voice and data service almost immediately after the networks are integrated. Will T-Mobile USA’s quality be reduced? No. In fact, the combination of AT&T and T-Mobile USA will offer an even stronger service to customers. Until the acquisition is closed, we will work hard to maintain our position as the value leader with America’s largest 4G network. If the acquisition closes, will I still be able to use my T-Mobile USA phone? Yes. Your T-Mobile USA device will operate the same in the future as it does today. Should I wait to sign-up with T-Mobile USA or upgrade my phone? No, T-Mobile USA offers the latest wireless devices that are affordable on America’s Largest 4G Network and the combination of AT&T and T-Mobile USA will mean even stronger service for our customers. Now is a great time to be a T-Mobile customer. Is T-Mobile USA getting the iPhone? T-Mobile USA remains an independent company. The acquisition is expected to be completed in approximately 12 months. We do not offer the iPhone. We offer cutting edge devices like the Samsung Galaxy S 4G and coming soon our new Sidekick 4G. Will my rate plan change because of the acquisition? We will honor all contracted plans that are entered into before the change of ownership. Where can I express my opinion on this? T-Mobile customers can utilize the company’s online Forums. [Source: T-Mobile] Authors:

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